1. Parties
- Operator– Yolla Hospitality, a property rental operator registered under PT. Yolla Hospitality Management.
- Property – The rental unit specified in the reservation.
- Guest – Individuals or entities booking the Property for temporary stay.

2. Property Usage Rights
- Guests may use the Property only for temporary lodging.
- No subleasing or unapproved third-party access.
- Guests under 18 must be accompanied by adults.
- Valid ID (passport/KTP) and original payment card required at check-in.
- Non-compliance may result in eviction without refund.

3. Reservation & Payment
- Booking confirmed only after full payment (rent, fees, taxes, security deposit).
- A booking confirmation email will be sent.

4. Security Deposit
- Collected before check-in; refunded within 7 days post-departure (longer if damage assessment needed).
- Deductions apply for:
* Damage/missing items (inside/outside Property).
* Excessive cleaning (stains, odors, COVID disinfection).
* Unauthorized parties, smoking, noise violations, or utility overuse (>IDR 1M/bedroom/month).
* Fines from community/authorities.
- Guest is liable for any deposit shortfall.

5. Rates & Taxes
- Prices include VAT.
- IDR is the default currency; fees apply.
- Long stays (>30 nights) require renewal.

6. Cancellation & Refunds
- NO REFUNDS for cancellations, changes, or no-shows.
- Security deposit refundable per terms.
- Full refund only if management cancels.
- COVID-19 IS NOT force majeure.

7. Penalties & Eviction
- Immediate action for:
* Noise after 9 PM.
* Smoking indoors.
* Illegal activities/extra unregistered guests.
* Pet residue (IDR 2M fee).
- Repeat violations = eviction + forfeited deposit.

8. Liability Waiver
- Operator not liable for:
* Guest injuries, theft, or property damage.
* Natural disasters, utility outages, or appliance failures.
* No refunds for evacuations or disruptions.
- Repairs addressed during business hours (9 AM–6 PM).

9. Maintenance & Access
- Report issues promptly via WhatsApp/email.
- Operator may enter for repairs/emergencies with notice.

*Definitions*
- Visitors : Day guests (not overnight).
- Property : Licensed vacation rental.