The terms and conditions outlined below apply to all bookings with Villa Kayu Amertha whether you make them online or by telephone or in person.

Rates & Reservations

Online reservation through https://www.villakayuamertha.com is recommended.
Prices are quoted and billed in Indonesian Rupiah, inclusive of 21% government tax and service charge.
Promotions or rates are subject to availability at the time of reservation.
Offers and or packages cannot be combined.

Additional Charges

Cancellation and payment policies may vary per room type and promotional rate. The policies regarding your specific reservation are provided at the time the reservation is made. They are also provided online or by written confirmation.
Reservations that have been guaranteed by a credit card and/or deposit are held for you until arrival. If you do not arrive at the Villa on your scheduled arrival date, our cancellation policy will apply.
To determine whether your credit card will be charged prior to your arrival, please read the cancellation and payment policy of your online reservation.
In the event that the aforementioned credit card cannot be presented upon arrival, a valid replacement credit card or cash payment will be required. Any deposit previously charged to the original card will be refunded. The refund process may take approximately 14 working days.
Early departure fees may apply for checking out prior to your scheduled departure date. For specific details regarding these potential fees, please check with the Front Desk prior to your departure.

Check in and check - out policy

Check-in time: 14:00 hours
Check-out time: 12:00 noon
Requests for early check-in are honored as per room availability. If the hotel is fully booked, we may be unable to grant your request. However, you are invited to store luggage and enjoy the facilities until your room becomes available.
Late check-outs are available on request subject to room availability and occupancy level. Please check with our front desk at least 24 hours prior to your departure on availability of late check-out. A half day room charge may be incurred for late check-out between 12 noon to 6pm and a full day room charge may be incurred for late check-out after 6 pm.

Children policy

Children from 0 – 4 years old will be complimentary when sharing an existing bed with their parents.
From 5 – 11 years old still able to share bed with parent but will be an additional charges
12 years old and above is consider as adult

Pets policy

Pets are not allowed in the property

Balinese Nyepi Day:

In accordance with local regulations, all visitors must remain within the property during Seclusion/Silent Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion/Silent Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion/Silent Day. For more details, please contact info@maisabaseminyak.com

Peak Season (29 Dec – 2 Jan)
1 night cancellation fee if any cancellation within 21 to 15 days before arrival
100% charge if any cancellation within 14 days before arrival or in event of no show

Shoulder season (1 Sep – 10 Oct)
1 night cancellation fee if any cancellation within 14 to 8 days before arrival
100% charge if any cancellation within 7 days before arrival or in event of no show

High Season (1 Jul – 31 Aug)
1 night cancellation fee if any cancellation within 21 to 15 days before arrival
100% charge if any cancellation within 14 days before arrival or in event of no show

Low season (3 Jan – 30 Jun & 11 Oct – 23 Dec)
1 night cancellation fee if any cancellation within 7 to 4 days before arrival
100% charge if any cancellation within 3 days before arrival or in event of no show