1. Parties
- Operator– Yolla Hospitality, a property rental operator registered under PT. Yolla Hospitality Management.  
- Property – The rental unit specified in the reservation.  
- Guest – Individuals or entities booking the Property for temporary stay.  
2. Property Usage Rights
- Guests may use the Property only for temporary lodging.  
- No subleasing or unapproved third-party access.  
- Guests under 18 must be accompanied by adults.  
- Valid ID (passport/KTP) and original payment card required at check-in.  
- Non-compliance may result in eviction without refund.  
3. Reservation & Payment 
- Booking confirmed only after full payment (rent, fees, taxes, security deposit).  
- A booking confirmation email will be sent.  
4. Security Deposit
- Collected before check-in; refunded within 7 days post-departure (longer if damage assessment needed).  
- Deductions apply for:  
  * Damage/missing items (inside/outside Property).  
  * Excessive cleaning (stains, odors, COVID disinfection).  
  * Unauthorized parties, smoking, noise violations, or utility overuse (>IDR 1M/bedroom/month).  
  * Fines from community/authorities.  
- Guest is liable for any deposit shortfall.  
5. Rates & Taxes 
- Prices include VAT.  
- IDR is the default currency; fees apply.  
- Long stays (>30 nights) require renewal.  
6. Cancellation & Refunds  
- NO REFUNDS for cancellations, changes, or no-shows.  
- Security deposit refundable per terms.  
- Full refund only if management cancels.  
- COVID-19 IS NOT force majeure.  
7. Penalties & Eviction  
- Immediate action for:  
  * Noise after 9 PM.  
  * Smoking indoors.  
  * Illegal activities/extra unregistered guests.  
  * Pet residue (IDR 2M fee).  
- Repeat violations = eviction + forfeited deposit.  
8. Liability Waiver 
- Operator not liable for:  
  * Guest injuries, theft, or property damage.  
  * Natural disasters, utility outages, or appliance failures.  
  * No refunds for evacuations or disruptions.  
- Repairs addressed during business hours (9 AM–6 PM).  
9. Maintenance & Access  
- Report issues promptly via WhatsApp/email.  
- Operator may enter for repairs/emergencies with notice.  
*Definitions*  
- Visitors : Day guests (not overnight).  
- Property : Licensed vacation rental.