House Rules

1. Accommodation Terms

1.1 Occupancy: The number of guests must not exceed the maximum capacity allowed for the villa.
1.2 Pets and Events: Bringing pets or hosting events without prior approval is strictly prohibited.
1.3 Included Services: Cleaning services, Wi-Fi, and electricity are included for stays up to 21 days. For longer stays, electricity is charged separately.
1.4 Self-Catering: Guests are responsible for their own groceries and personal items during their stay.

2. Check-in/Check-out and Safety

2.1 Timings: Check-in is available after 2:00 PM, and check-out is required by 11:00 AM.
2.2 Identification: Guests must provide valid identification at check-in, matching the name on the booking.
2.3 Registered Guests Only: Only registered guests are allowed on the villa premises. Inviting unregistered persons is not allowed without prior approval.
2.4 Compliance: Failure to follow villa rules may result in cancellation of the reservation without a refund.

3. Non-Refundable Booking

3.1 Cancellation Policy: The booking is non-refundable. If guests leave earlier than planned, no refunds will be issued.
3.2 No-Show Policy: If the guest does not show up, they will be charged the total reservation price.

4. Water Quality

4.1 Ocean Proximity: The villa uses water from a well, which is slightly salty due to its coastal location. This is standard for villas and hotels near the ocean.
4.2 Showers and Pool: Slightly salty water is used for showers and the swimming pool. This type of water is eco-friendly and beneficial for the skin, which is why it is used even by high-end hotels.
4.3 Bottled Water: Free bottled water is provided for drinking, cooking, and brushing teeth, ensuring comfort for all guests.

5. Insects and Wildlife

5.1 Treatment: The villa is treated for insects and small rodents three times a week. However, 100% prevention is impossible due to the tropical climate and proximity to neighboring areas. Additional treatments can be arranged upon request.
5.2 Natural Environment: Bali’s tropical ecosystem includes geckos, small lizards, and bats, which help control the insect population. These creatures are harmless and an integral part of the environment.
5.3 Seasonal Impact: During the rainy season, mosquito activity increases. While we provide sprays and repellents, total elimination is not guaranteed due to Bali’s tropical nature.
5.4 Acceptance of Nature: Guests should embrace the natural surroundings and understand that some interaction with Bali’s wildlife is part of the experience.

6. Additional Services

6.1 Options: Our staff can assist with additional services such as food preparation, chef arrangements, barbecues, and massage sessions.
6.2 Agreement: All additional services must be agreed upon in advance with management.
6.3 Payment: Additional services can be paid in cash directly to the manager or staff.

Airport Pick-Up Notice

Please note:
Our complimentary airport transfer includes the transportation service from the airport to your villa. However, it does not include the airport entrance and parking fee, which is charged directly by the airport authorities.

As of current regulations, the airport charges a standard fee of 25,000 IDR for up to 2 hours of waiting in the pickup zone. This amount may vary depending on the duration of the driver’s wait.

This fee is not from us or the driver — it is a third-party charge collected by the airport, and it is to be paid directly by the guest to the driver upon pickup.

Thank you for your understanding.

7. Payment Policies

7.1 Initial Payments: All initial payments must be made via the booking platform. Direct transfers to personal accounts are not accepted.
7.2 On-Site Payments: Cash payments are accepted for additional services like breakfast, laundry, tours, or currency exchange.

8. Loss or Forgotten Items

8.1 Safekeeping: Guests are encouraged to use the villa’s safes for storing valuables.
8.2 Responsibility: Management is not responsible for any lost or forgotten items.
8.3 Claims: Guests must notify management within 48 hours of departure to claim forgotten items. Shipping costs will be borne by the guest.
8.4 Unclaimed Items: Items not claimed within 48 hours will not be retained.

9. Liability

9.1 Responsibility: Management is not liable for the personal safety of guests, their belongings, or rented vehicles.
9.2 Force Majeure: No liability is accepted for injuries, accidents, or events beyond our control, including natural disasters and other force majeure events.
9.3 Refunds: No compensation or refunds will be issued for villa inaccessibility due to external factors like strikes, epidemics, or natural disasters.

10. Claims and Additional Requests

10.1 Communication: Guests are encouraged to contact management for any issues during their stay.
10.2 Timing: Complaints and service requests should be made during business hours (9:00 AM to 6:00 PM, Monday to Friday).
10.3 Satisfaction: Absence of complaints during the stay will be interpreted as full satisfaction with the accommodation.

11. Rules to Prevent Fraud

11.1 Verification: Guests must provide identification at check-in, matching the booking name.
11.2 Registered Guests Only: Only registered guests are allowed on the premises.
11.3 Payment Methods: All initial payments must be made through the booking platform.
11.4 Cash Payments: Additional services can be paid in cash directly to staff or management.
11.5 Fraud Prevention: Any fraudulent activity will be reported to authorities and the booking platform.

12. Notes

12.1 Clarity: Guests are advised to read and understand these rules for a pleasant stay.
12.2 Agreement: By booking, guests accept these terms and agree to comply with them.
12.3 Disputes: These rules will be referenced in case of any disputes or misunderstandings.

13. Final Provisions

13.1 Updates: Management reserves the right to update these policies. Changes will take effect upon publication on the website or direct communication with guests.
13.2 Additional Matters: For any issues not addressed here, guests are encouraged to contact management for clarification.

Cancellation & Payment Policy

Payment Terms:
• For standard rate bookings made more than 30 days prior to check-in:
→ A 50% non-refundable deposit is required at the time of booking.
→ The remaining 50% balance is due no later than 30 days before the check-in date.
• For bookings made within 30 days of check-in:
→ 100% of the total booking amount is due at the time of reservation and is non-refundable.
• For non-refundable promotional rates:
→ 100% prepayment is required at the time of booking.
→ These rates are non-refundable and cannot be modified or rescheduled.

Important: Policies may vary depending on the selected rate. Full details are clearly stated in the pricing plan at the time of booking.

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Cancellation Policy:
All payments made are non-refundable, regardless of the reason for cancellation.
• If a standard booking is cancelled more than 30 days before arrival, the 50% deposit will be forfeited.
• If cancelled within 30 days of arrival, or after full payment, 100% of the amount is non-refundable.
• Promotional and discounted rates with full prepayment are strictly non-refundable under any circumstances.

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Date Adjustment Policy (Standard Rates Only):
Bookings made with a 50% deposit may be rescheduled under the following conditions:
• The request must be submitted no later than 30 days prior to the original check-in date.
• The new dates must fall within the same calendar month as the original check-in date.
• Date changes are subject to availability at the time of the request.
• The number of nights must remain the same or be increased.
• The remaining 50% balance will be recalculated according to the updated dates and applicable rates.

No rescheduling is allowed within 30 days prior to arrival. Any such request will be treated as a cancellation with no refund or credit.

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No-Show Policy:
Failure to check in on the reserved date will result in 100% charge of the booking with no refund.

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We strongly encourage guests to finalise their travel plans before confirming the reservation to avoid any inconvenience.