House Rules
(These rules apply to direct bookings made on our official website)

Accommodation Terms

1.1 Occupancy: The number of guests must not exceed the maximum capacity allowed for the villa.
1.2 Pets and Events: Bringing pets or hosting events without prior approval is strictly prohibited.
1.3 Included Services: Cleaning services, Wi-Fi, and electricity are included for stays up to 21 days. For longer stays, electricity is charged separately.
1.4 Self-Catering: Guests are responsible for their own groceries and personal items during their stay.

Check-in/Check-out and Safety

2.1 Timings: Check-in is available after 2:00 PM, and check-out is required by 11:00 AM.
2.2 Identification: Guests must provide valid identification at check-in, matching the name on the booking.
2.3 Registered Guests Only: Only registered guests are allowed on the villa premises. Inviting unregistered persons is not allowed without prior approval.
2.4 Compliance: Failure to follow villa rules may result in cancellation of the reservation without a refund.

Non-Refundable Booking

3.1 Cancellation Policy: The booking is non-refundable. If guests leave earlier than planned, no refunds will be issued.
3.2 No-Show Policy: If the guest does not show up, they will be charged the total reservation price.

Water Quality

4.1 Ocean Proximity: The villa uses water from a well, slightly salty due to its coastal location (standard for villas near the ocean).
4.2 Showers and Pool: Slightly salty water is used for showers and the swimming pool. It is eco-friendly and gentle on the skin.
4.3 Bottled Water: Free bottled water is provided for drinking, cooking, and brushing teeth.

Insects and Wildlife

5.1 Treatment: The villa is treated for insects and small rodents three times a week. 100% prevention is impossible due to Bali’s tropical climate.
5.2 Natural Environment: Bali includes geckos, small lizards, and bats. They are harmless and part of the ecosystem.
5.3 Seasonal Impact: Mosquito activity increases in the rainy season. We provide repellents and sprays.
5.4 Acceptance of Nature: Some interaction with wildlife is part of the Bali experience.

Additional Services

6.1 Options: Our staff can assist with food preparation, chefs, BBQ, and massages.
6.2 Agreement: All additional services must be arranged in advance.
6.3 Payment: Additional services can be paid in cash directly to the staff.

Airport Pick-Up Notice
The complimentary transfer includes the ride from the airport to the villa. Airport entrance and parking fees (25,000 IDR for up to 2 hours) are charged by the airport and must be paid directly to the driver.

Payment Policies
(Valid for direct website bookings)

7.1 Initial Payments: All initial payments must be made via the booking platform. No personal transfers are accepted.
7.2 On-Site Payments: Cash payments are accepted for breakfast, laundry, tours, and other services.
7.3 Deposit: A 50 percent deposit confirms the reservation. The remaining balance is due 30 days before arrival.

Loss or Forgotten Items

8.1 Safekeeping: Use the villa safes for valuables.
8.2 Responsibility: Management is not responsible for lost or forgotten items.
8.3 Claims: Forgotten items must be claimed within 48 hours after departure.
8.4 Unclaimed Items: Items not claimed within 48 hours will not be retained.

Liability

9.1 Responsibility: Management is not liable for personal safety, belongings, or rented vehicles.
9.2 Force Majeure: No liability for natural disasters or events beyond our control.
9.3 Refunds: No refunds for villa inaccessibility due to external factors (strikes, epidemics, etc.).

Claims and Additional Requests

10.1 Communication: Guests should contact management for any issues.
10.2 Timing: Requests should be made between 9:00 AM and 6:00 PM (Monday to Friday).
10.3 Satisfaction: No complaints during the stay means full satisfaction.

Fraud Prevention

11.1 Verification: Identification must match the booking name.
11.2 Registered Guests Only: Only registered guests may enter the villa premises.
11.3 Payment Methods: All initial payments must be done on the official booking platform.
11.4 Cash Payments: Only for additional services.
11.5 Fraud Prevention: Fraud will be reported to authorities and booking platforms.

Notes

12.1 Clarity: Guests should fully read these rules.
12.2 Agreement: By booking, guests agree to these terms.
12.3 Disputes: These rules apply in case of dispute.

Final Provisions

13.1 Updates: Management may update policies at any time.
13.2 Additional Matters: Guests may contact management for clarification.

FAQ
(These apply to direct bookings made on this website)

Is breakfast included?
Yes, for Breakfast rate plan. Vegetarian requests welcome.

Is daily cleaning included?
Yes, daily cleaning is included.

Do you provide airport transfers?
Yes — round-trip airport transfers are free for stays of 5 nights or more.

Any bonuses for longer stays?
Yes. For 7+ nights, a complimentary BBQ dinner by our chef (special Package).
Not valid on December 20 to January 5.
Not valid for 1 Bedroom rate plans.
After booking, message us at least 2 weeks before arrival.

How does payment work?
50 percent deposit to confirm. Remaining 50 percent due 30 days before arrival.

What’s included in the booking price?
Private villa with pool, daily cleaning, Wi-Fi, guest support, two airport transfers (5+ nights), one BBQ dinner (7+ nights special Package).

Is it safe to book directly?
Yes. Secure online payment, booking confirmation, direct communication, real guest reviews.

Early check-in / late check-out?
Subject to availability. To guarantee late check-out, book an extra night.

Is the internet fast?
Yes — high-speed Wi-Fi.

Kids friendly?
Yes. Baby cots or extra beds on request.

Bugs or mosquitoes?
Treated regularly but Bali is tropical. Repellent provided.

Can we smoke or invite guests?
Smoking outdoors only. Music and small gatherings allowed; quiet hours after 10 PM.

Kitchen available?
Yes, fully equipped.

Flight delayed?
We adjust pickup time for you.

What’s nearby?
Beach, cafes, restaurants, shops — all within walking distance.

How does pricing work?
You book the entire private villa, not a room.

Minimum guests?
No minimum.

Maximum guests?
Limited only by villa bedroom capacity.

Does price change with number of people?
No — same price for the whole villa.

Special note (direct bookings only):
All special offers and bonuses are valid exclusively for bookings made on our website.
Our villas may appear at different prices on partner websites. Please consider this when booking.

Cancellation & Payment Policy

Payment Terms:
• For standard rate bookings made more than 30 days prior to check-in:
→ A 50% non-refundable deposit is required at the time of booking.
→ The remaining 50% balance is due no later than 30 days before the check-in date.
• For bookings made within 30 days of check-in:
→ 100% of the total booking amount is due at the time of reservation and is non-refundable.
• For non-refundable promotional rates:
→ 100% prepayment is required at the time of booking.
→ These rates are non-refundable and cannot be modified or rescheduled.

Important: Policies may vary depending on the selected rate. Full details are clearly stated in the pricing plan at the time of booking.

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Cancellation Policy:
All payments made are non-refundable, regardless of the reason for cancellation.
• If a standard booking is cancelled more than 30 days before arrival, the 50% deposit will be forfeited.
• If cancelled within 30 days of arrival, or after full payment, 100% of the amount is non-refundable.
• Promotional and discounted rates with full prepayment are strictly non-refundable under any circumstances.

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Date Adjustment Policy (Standard Rates Only):
Bookings made with a 50% deposit may be rescheduled under the following conditions:
• The request must be submitted no later than 30 days prior to the original check-in date.
• The new dates must fall within the same calendar month as the original check-in date.
• Date changes are subject to availability at the time of the request.
• The number of nights must remain the same or be increased.
• The remaining 50% balance will be recalculated according to the updated dates and applicable rates.

No rescheduling is allowed within 30 days prior to arrival. Any such request will be treated as a cancellation with no refund or credit.

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No-Show Policy:
Failure to check in on the reserved date will result in 100% charge of the booking with no refund.

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We strongly encourage guests to finalise their travel plans before confirming the reservation to avoid any inconvenience.