House Rules

1. Accommodation Terms

1.1 Occupancy: The number of guests must not exceed the maximum capacity allowed for the villa.
1.2 Pets and Events: Bringing pets or hosting events without prior approval is strictly prohibited.
1.3 Included Services: Cleaning services, Wi-Fi, and electricity are included for stays up to 21 days. For longer stays, electricity is charged separately.
1.4 Self-Catering: Guests are responsible for their own groceries and personal items during their stay.

2. Check-in/Check-out and Safety

2.1 Timings: Check-in is available after 2:00 PM, and check-out is required by 11:00 AM.
2.2 Identification: Guests must provide valid identification at check-in, matching the name on the booking.
2.3 Registered Guests Only: Only registered guests are allowed on the villa premises. Inviting unregistered persons is not allowed without prior approval.
2.4 Compliance: Failure to follow villa rules may result in cancellation of the reservation without a refund.

3. Non-Refundable Booking

3.1 Cancellation Policy: The booking is non-refundable. If guests leave earlier than planned, no refunds will be issued.
3.2 No-Show Policy: If the guest does not show up, they will be charged the total reservation price.

4. Water Quality

4.1 Ocean Proximity: The villa uses water from a well, which is slightly salty due to its coastal location. This is standard for villas and hotels near the ocean.
4.2 Showers and Pool: Slightly salty water is used for showers and the swimming pool. This type of water is eco-friendly and beneficial for the skin, which is why it is used even by high-end hotels.
4.3 Bottled Water: Free bottled water is provided for drinking, cooking, and brushing teeth, ensuring comfort for all guests.

5. Insects and Wildlife

5.1 Treatment: The villa is treated for insects and small rodents three times a week. However, 100% prevention is impossible due to the tropical climate and proximity to neighboring areas. Additional treatments can be arranged upon request.
5.2 Natural Environment: Bali’s tropical ecosystem includes geckos, small lizards, and bats, which help control the insect population. These creatures are harmless and an integral part of the environment.
5.3 Seasonal Impact: During the rainy season, mosquito activity increases. While we provide sprays and repellents, total elimination is not guaranteed due to Bali’s tropical nature.
5.4 Acceptance of Nature: Guests should embrace the natural surroundings and understand that some interaction with Bali’s wildlife is part of the experience.

6. Additional Services

6.1 Options: Our staff can assist with additional services such as food preparation, chef arrangements, barbecues, and massage sessions.
6.2 Agreement: All additional services must be agreed upon in advance with management.
6.3 Payment: Additional services can be paid in cash directly to the manager or staff.

7. Payment Policies

7.1 Initial Payments: All initial payments must be made via the booking platform. Direct transfers to personal accounts are not accepted.
7.2 On-Site Payments: Cash payments are accepted for additional services like breakfast, laundry, tours, or currency exchange.

8. Loss or Forgotten Items

8.1 Safekeeping: Guests are encouraged to use the villa’s safes for storing valuables.
8.2 Responsibility: Management is not responsible for any lost or forgotten items.
8.3 Claims: Guests must notify management within 48 hours of departure to claim forgotten items. Shipping costs will be borne by the guest.
8.4 Unclaimed Items: Items not claimed within 48 hours will not be retained.

9. Liability

9.1 Responsibility: Management is not liable for the personal safety of guests, their belongings, or rented vehicles.
9.2 Force Majeure: No liability is accepted for injuries, accidents, or events beyond our control, including natural disasters and other force majeure events.
9.3 Refunds: No compensation or refunds will be issued for villa inaccessibility due to external factors like strikes, epidemics, or natural disasters.

10. Claims and Additional Requests

10.1 Communication: Guests are encouraged to contact management for any issues during their stay.
10.2 Timing: Complaints and service requests should be made during business hours (9:00 AM to 6:00 PM, Monday to Friday).
10.3 Satisfaction: Absence of complaints during the stay will be interpreted as full satisfaction with the accommodation.

11. Rules to Prevent Fraud

11.1 Verification: Guests must provide identification at check-in, matching the booking name.
11.2 Registered Guests Only: Only registered guests are allowed on the premises.
11.3 Payment Methods: All initial payments must be made through the booking platform.
11.4 Cash Payments: Additional services can be paid in cash directly to staff or management.
11.5 Fraud Prevention: Any fraudulent activity will be reported to authorities and the booking platform.

12. Notes

12.1 Clarity: Guests are advised to read and understand these rules for a pleasant stay.
12.2 Agreement: By booking, guests accept these terms and agree to comply with them.
12.3 Disputes: These rules will be referenced in case of any disputes or misunderstandings.

13. Final Provisions

13.1 Updates: Management reserves the right to update these policies. Changes will take effect upon publication on the website or direct communication with guests.
13.2 Additional Matters: For any issues not addressed here, guests are encouraged to contact management for clarification.

Cancellation & Payment Policy

Payment Terms:
• For standard rate bookings made more than 30 days prior to check-in:
→ A 50% non-refundable deposit is required at the time of booking.
→ The remaining 50% balance is due no later than 30 days before the check-in date.
• For bookings made within 30 days of check-in:
→ 100% of the total booking amount is due at the time of reservation and is non-refundable.
• For non-refundable promotional rates:
→ 100% prepayment is required at the time of booking.
→ These rates are non-refundable and cannot be modified or rescheduled.

Important: Policies may vary depending on the selected rate. Full details are clearly stated in the pricing plan at the time of booking.

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Cancellation Policy:
All payments made are non-refundable, regardless of the reason for cancellation.
• If a standard booking is cancelled more than 30 days before arrival, the 50% deposit will be forfeited.
• If cancelled within 30 days of arrival, or after full payment, 100% of the amount is non-refundable.
• Promotional and discounted rates with full prepayment are strictly non-refundable under any circumstances.

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Date Adjustment Policy (Standard Rates Only):
Bookings made with a 50% deposit may be rescheduled under the following conditions:
• The request must be submitted no later than 30 days prior to the original check-in date.
• The new dates must fall within the same calendar month as the original check-in date.
• Date changes are subject to availability at the time of the request.
• The number of nights must remain the same or be increased.
• The remaining 50% balance will be recalculated according to the updated dates and applicable rates.

No rescheduling is allowed within 30 days prior to arrival. Any such request will be treated as a cancellation with no refund or credit.

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No-Show Policy:
Failure to check in on the reserved date will result in 100% charge of the booking with no refund.

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We strongly encourage guests to finalise their travel plans before confirming the reservation to avoid any inconvenience.